Syeda Shagufta Parveen 

> Tech Specialist Full-Stack Developer Web Analytics Specialist Technical Mentor
8+ yrs in Technical Operations & Analytics

I'm a technical specialist with 8+ years of experience across technical operations, web analytics implementation, and process improvement at Google Operations Center — and, more recently, a full-stack developer building end-to-end web applications with the MERN stack.

Technical depth, now channeled into code

I'm a Technical Specialist at Google Operations Center with over 8 years of experience in technical operations, web analytics implementation, documentation, and Root Cause Analysis. I've spent my career solving technical problems for enterprise clients, mentoring teams, and turning messy processes into clear systems.

In 2024, I completed a Full Stack JavaScript Development certification and started building with the MERN stack. My flagship project, Shopplusplus, is a full-featured ecommerce platform built from scratch — covering everything from product browsing and cart management to a working admin dashboard and payment integration.

roleTech Specialist
experience8+ years
stackMERN
educationB.E. Computer Science
locationMysore, India

Where I've worked

Tech Specialist

Google Operations Center
May 2026 — Present
  • Run weekly knowledge-sharing sessions and communicate product updates across teams
  • Develop technical documentation, SOPs, and Performance Knowledge Trackers (PKTs)
  • Perform Root Cause Analysis (RCA) and lead case reviews to improve process adherence
  • Mentor team members and lead weekly stand-ups on priorities and blockers

Senior Tech Process Associate

Google Operations Center
Feb 2022 — Apr 2026
  • Resolved implementation issues in Google Analytics, Tag Manager, and JavaScript
  • Optimized analytics implementations for enterprise customers
  • Created technical documentation and shared product knowledge across teams
  • Mentored and onboarded new team members

Web Implementation Specialist

Cognizant Technology Solutions (Google Client)
May 2019 — Feb 2022
  • Implemented Google Analytics and Google Tag Manager solutions
  • Configured Google Merchant Center for ecommerce clients
  • Used HTML5, CSS3, and JavaScript to troubleshoot implementation issues
  • Gathered client requirements and collaborated with developers on solutions

Process Executive

Infosys BPM (British Telecom)
Nov 2016 — Apr 2018
  • Resolved customer issues while consistently meeting SLA and quality targets
  • Maintained accurate documentation of customer interactions and resolutions

Tools I build with

Frontend
React.js · Redux Toolkit · HTML/CSS · JavaScript
Backend
Node.js · Express.js · REST APIs
Database
MongoDB · Mongoose
Tools
Git · GitHub · PayPal API
Analytics
Google Analytics · Tag Manager · Merchant Center
Platforms
WordPress · Shopify · Wix
Professional
RCA · Technical Documentation · Mentoring
Testing
Functional · Integration · System Testing

Featured project

Shopplusplus

~/projects/shopplusplus — full-stack MERN ecommerce app

A complete ecommerce platform built end-to-end with the MERN stack, covering the full customer journey — from browsing and search to checkout — alongside a dedicated admin dashboard for managing the store.

  • Full shopping cart with product reviews & ratings
  • Product search, pagination & carousel
  • User profiles with order history
  • Admin dashboard for products, users & orders
  • Shipping, payment & checkout flow
  • PayPal & credit card integration
  • JWT-based authentication & protected routes
  • Database seeding for products & users
React Redux Toolkit Node.js Express MongoDB JWT PayPal API

Education & certifications

Bachelor of Engineering — Computer Science & Engineering

Vidyavardhaka College of Engineering (VVCE)

Built a foundation in data structures, algorithms, and software engineering principles, later applied directly to building full-stack production-style applications like Shopplusplus.

Mysore, Karnataka
2015

Full Stack JavaScript Development

UpGrad

Certification covering the MERN stack, applied directly in the Shopplusplus project.

2024

Web Development

JSpiders

Software Testing

QSpiders

Awards & recognition

Star Award — 2026 Spark Award — 2026 Spark Award — 2025 Touch Stone Award — 2024 Individual Contributor Award — 2024 ExtraMiler Award — 2022 GoGetter Award — 2022

VVCE Alumni Interaction — Tech Talk

Vidyavardhaka College of Engineering

Invited back to speak with current students as a featured alumna.

Let's build something

Open to Tech Specialist and full-stack opportunities. Connect with me on LinkedIn or check out my code on GitHub.